Last Updated: June 24, 2025

Welcome to the official website of Maison Santé Pharmacy. We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you interact with us through our website, mobile applications, or in-store services.

Our practices comply with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and healthcare regulations issued by Dubai Health Authority (DHA) and MOHAP.

1. Information We Collect

When you engage with our services, we may collect information such as your full name, email address, mobile number, date of birth, Emirates ID (if prescription medication is involved), and your delivery address. We may also collect medical and prescription-related data to fulfil healthcare-related services, along with technical data such as your IP address, browser type, device type, and website usage behaviour. In some cases, cookies may be used to help enhance your browsing experience and personalize content.

2. Use of Personal Data

We collect and use your personal data strictly for purposes aligned with healthcare delivery, order fulfilment, and service personalization. This includes verifying and processing prescriptions, delivering products, handling payments, providing customer support, and ensuring compliance with health and safety regulations. Where applicable, your data may also be used to send updates, appointment reminders, and promotional offers if you have opted in to receive them.

3. Legal Basis for Processing

We rely on a number of lawful bases to process your data. These include the necessity to fulfil a contract when you place an order, the legal obligation to comply with healthcare or tax regulations, legitimate interests such as fraud prevention and improving our services, and, where required, your explicit consent—for example, when subscribing to marketing communications or accepting the use of non-essential cookies.

We are committed to processing your data lawfully, transparently, and with respect for your privacy.

4. Data Sharing and Third Parties

We do not sell or rent your personal data. However, to deliver our services effectively, we may share information with third-party logistics providers, licensed payment gateways, regulatory authorities such as DHA and MOHAP, or trusted IT and marketing partners working under strict confidentiality. These third parties are only given access to the data they need and are not permitted to use it for any other purpose.

5. Data Security

We take your data security seriously and use appropriate safeguards to protect your personal information. This includes SSL encryption, access controls, secure servers, password-protected systems, and periodic audits. While we strive to maintain a high standard of data protection, no online system is entirely immune to security threats, and we encourage users to exercise caution when sharing sensitive information online.

6. Data Retention

Your personal data will only be retained for as long as necessary to fulfill the purposes for which it was collected. For example, prescription and medical records are stored for a minimum of five years in accordance with DHA guidelines. Payment and billing records may be kept for audit and legal purposes. Marketing-related data will be retained until you withdraw your consent or request deletion, unless a longer retention period is required by law.

7. Your Rights

You have several rights under UAE data protection law. These include the right to access your personal information, correct any inaccuracies, object to direct marketing, and request the deletion of your data where applicable. You may also withdraw previously given consent or request data portability in certain situations. If you would like to exercise any of these rights, you may contact us directly using the details provided below.

If you wish to exercise any of these rights, please contact us using the details provided below. We are committed to responding promptly and transparently to your requests.

8. Cookies and Tracking Technologies

Our website uses cookies to improve user experience, support cart functionality, and help us understand how our platform is used. You can adjust your browser settings to manage cookie preferences or decline certain types of cookies. Please note that disabling cookies may affect the functionality of some parts of the site.

9. Children’s Privacy

Maison Santé does not knowingly collect personal information from children under the age of 18 without verified parental or guardian consent. If you believe that a minor has submitted personal data to us without proper authorization, please notify us immediately so we can take appropriate action.

10. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect legal, operational, or service-related changes. All updates will be posted on this page with the “Last Updated” date revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions about this Privacy Policy or would like to submit a request regarding your personal data, please contact us at:
📧 Email: pharmacy@maisonsante.ae